COMPREHENSIVE QUALITY SYSTEM SURVEY

    PO Box 67252
    Rochester, NY 14617-7252
    Tel: 585-734-3477
    Fax: 585-342-8436
NAME
COMPANY:
ADDRESS:
CITY:
STATE:
ZIP:
PHONE:
FAX:
E-MAIL:

Please provide the following general information:

Is there an independent Quality manager:
Quality manager reports to:
Type of product/service provided
YES NO
Does your company have a formal quality manual?
If so, would you provide an uncontrolled copy for our files?
Does your company have the capability to supply material certifications with each shipment?
Has a formal system been established to resolve a customer request for corrective action for discrepant products?
Is your facility registered to ISO-9000?

 

1.0 MANAGEMENT RESPONSIBILITY YES NO
1.1 Are management policies, objectives and commitment to quality documented? (Policy Manual)
1.2 Is Quality Management a separate function in the organization?
1.3 Is the quality function independent from the production function?
1.4 Is the Quality System subject to management review?

 
2.0 QUAL1TY SYSTEM
2.1 Are documented procedures available which clearly define the quality related functions, and are they fully implemented?
2.2 Is the distribution of procedures controlled?

 
3.0 CONTRACT REVIEW
3.1 Are all inquiries and contracts reviewed for acceptability prior to tender or manufacture?
3.2 Are records of reviews maintained?

 
4.0 DESIGN CONTROL
4.1 Are procedures available to control and verify designs?
4.2 Are the responsibilities for design and development activities identified?
4.3 Are drawings approved be the relevant authority?
4.4 Are design reviews held and recorded?
4.5 Are designs proved by prototype testing?

 
5.0 DOCUMENT CONTROL
5.1 Are documents reviewed and approved for adequacy prior to issue?
5.2 Are the pertinent controlled documents available at all locations?
5.3 Are obsolete issues promptly removed from the work area or destroyed?
5.4 Is there a procedure for the transmittal of drawings and specifications?

 
6.0 Purchasing
6.1 Is a list of approved suppliers available and maintained?
6.2 Do Purchasing documents contain data clearly describing the requirements?
6.3 Are all purchases subject to receiving inspection?
6.4 Is a supplier evaluation program in place?

 
7.0 Purchaser Supplied Product
7.1 Are products subject to control by verification, storage and maintenance?

 
8.0 Product Identification and Traceability
8.1 Are products identified during all stages of production, delivery and installation?
8.2 Are individual products or batches subject to unique identification for traceability?

 
9.0 Process Control
9.1 Are production activities controlled
by use of documented work instructions?
9.2 Is production equipment subject to preventative maintenance?
9.3 Are special processes (ie.: welding) qualified to procedures?
9.4 Are special process personnel suitably qualified?
9.5 Are records maintained of qualifications?

 
10.0 Inspection and Testing
10.1 Are all incoming products subject to inspection?
10.2 Is material issued for urgent use clearly identified to permit recall if necessary?
10.3 Are in-process inspections and tests performed in accordance with documented procedures?
10.4 Are process monitoring and control methods used to establish conformance to specification?
10.5 Are non-conforming products identified and segregated?
10.6 Is final inspection and testing performed in accordance to documented procedures?
10.7 Are inspection and test records maintained?

 
11.0 Inspection and Test Equipment
11.1 Is all inspection and test equipment subject to a control, calibration and maintenance program?
11.2 Is the calibration of equipment traceable to national standards?
11.3 Is equipment identified to indicate calibration status?
11.4 Are calibration records maintained?
11.5 Are there facilities for preservation and storage of equipment?
12.0 Inspection and Test Status
12.1 Are products identified to indicate their inspection status at all times?
12.2 Do records identify the personnel responsible  for release of product?

 
13.0 Control of Non-Conforming Product
13.1 Are non-conformances documented and distributed for disposition decisions?
13.2 Is rework subject to the original inspection requirements?
13.3 Are non-conformances analyzed for future prevention?

 
14.0 Corrective and Preventative Action
14.1 Are production operations, quality records and customer complaints analyzed to detect and eliminate potential causes of non-conformances?
14.2 Are customer complaints logged, analyzed and corrective action taken?

 
15.0 Handling. Storage, Packaging and Delivery
15.1 Are products adequately protected from damage during handling?
15.2 Are suitable storage areas provided?
15.3 Are products suitably packed for delivery?
16.0 Quality Records    
16.1 Are quality records identified for collection and disposition?
16.2 Are storage facilities for quality records adequate?

 
17.0 Quality Audits
17.1 Are internal quality audits performed?
17.2 Does the audit include follow-up and close-out of previous audit findings?
17.3 Are external audits scheduled and performed?
17.4 Is upper management informed of the results?

 
18.0 Training
18.1 Is a training program established?
18.2 Are training records and results maintained?

 
19.0 Servicing
19.1 Is an after-sales product backup provided?

 
20.0 Statistical Techniques
20.1 Does your company utilize Statistical techniques to control processes?
20.2 Will your company provide SPC data with its product?