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Andrew Jackson
Starting Member

USA
1 Posts
Posted - 12/19/2005 :  11:07:46 PM  Show Profile  Email Poster  Reply with Quote
cannot get system to shut down. properly holding the on/off button is the only way. whenvere shutdown is attempted the system simply seems to restart automatically

Andrew Jackson

internetfixes
Moderator

USA
10 Posts
Posted - 12/27/2005 :  11:24:56 AM  Show Profile  Email Poster  Visit internetfixes's Homepage  Reply with Quote
Try the following before doing anything else!

Create a boot log for troubleshooting Windows XP!

Problems that you're troubleshooting in Windows XP often originate in the boot process. As such, one of your key troubleshooting techniques should be to create a boot log. Creating such a log is a relatively easy process.

Follow these steps:

1. Restart the system.
2. When the operating system begins to load, press [F8].
3. Select the Enable Boot Logging option from the Windows Advanced menu, and press [Enter].

After the system restarts, launch Notepad, and open the C:\Windows\Ntbtlog.txt file. This file contains a list of all of the files that Windows XP attempted to load during startup.

Every line in the file will begin with either "Loaded driver" or "Did not load driver," which makes it easy to determine what drivers or services could be causing the problem. In either case, the path and filename of the driver or service will follow.


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Internet Fixes Disclaimer:
This information is being provided to you as a service from the Technical Support Department of Internet Fixes. It is intended to assist you in the resolution of your technical problems or questions. If you feel uncomfortable implementing any of the information or suggestions contained herein then you should e-mail the Internet Fixes Technical Support Department. Internet Fixes will not be held responsible for any loss of information, data or programming as a result of the use of this Information.

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